Art of Public Speaking Chapter 3 Difference Between Hearing and Listening

Livingsta is a author who focuses on anything that fascinates, provokes or interests her. She always puts along her best efforts and focus.

Listening

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Communication is a 2-way process. Many people neither heed to nor sympathize what another person says or feels because they practice not know the difference between hearing and listening. When someone is speaking to them, they say, "I hear what you are proverb" rather than, "I am listening to what you lot are maxim." In reality, there is a huge difference between hearing and listening.

Advice is a two way process. Many people practise non mind and do not sympathise what the other person says or feels because they do not know the difference between hearing and listening.

Note: this article can be used as a reference for people who are working towards any qualifications in customer service, especially the NVQ Level 2 or Level 3 Diploma or Document in Customer Services. The article can be used equally a reference for Unit A3, "Communicate Finer With Customers."

Hearing Vs Listening: A Summary

Hearing	Listening
1. A physical ability and not a conscious human activity (Physiological)	A skill and conscious deed (Psychological)
2. Is hearing randomly	Is listening intentionally and analysing
3. Everyone who is physically able to hears	Not everyone listens
4. Perceiving sound past the ear	Making an effort to understand using reception, assay, and estimation.
5. Involuntary	Voluntary
six. You just hear sound and noise but do not sympathise much	You understand what is beingness said or heard.
7. Does not need focus	Needs focus and intendance
viii. Hearing uses but one of the five senses.	Listening uses hearing, seeing and sometimes the sense of bear upon.
9. Receiving audio vibrations	Observing behaviour and adding meaning to what the speaker says
10. Passive	Active

What is Hearing?

Hearing is an action in which a sound is perceived by the ear. Very petty or no try is required equally your mind may be occupied with other thoughts or perhaps you are engaged in a different task while the other person is sharing his or her thoughts with y'all. This is a passive process.

Hearing in Daily Life

We hear something around united states of america all the time.

While you are at domicile, you might hear the sound of other people talking, the audio of cooking in the kitchen, the sound of the television set, and the audio of anything that is happening around. While you are at work, depending on where you lot piece of work, you hear the sound of various things around you. While on the route y'all hear the audio of traffic and any events in the public, the people laughing, talking, shouting etc.

At the end of the 24-hour interval, after you become to bed and fall asleep, you lot hear sounds fifty-fifty while you sleep. All these happen around you, and you do not necessarily detect information technology. It is but sound waves reaching your ears. Hearing is an alert system which operates even outside your firsthand awareness.

This also applies to music. Nowadays music is played everywhere: in shopping malls, in restaurants, in supermarkets, in offices. Not all of usa listen to that music and acquire anything from it. In a fashion, this devalues music. Most people use music to just make full the silence while they are doing other tasks.

Listening Process

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What is Listening?

Listening is an action in which you cull to actively concentrate on what yous hear. You need to put in a lot more endeavour in terms of attention, processing, thinking, and analysing. You lot do not think about anything else, or get engaged in any other tasks, only instead sit down and listen to what the speaker is saying. You lot notice the feeling and meaning of what is being said. This is an active procedure.

How to Listen

When you listen, you need to pay attending in order to interpret and reply. Listening is a skill that can exist improved with a fiddling chip of hard piece of work, dedication and determination. In every relationship, we come beyond this complaining phrase: "You never heed" or "You exercise not desire to listen." Do you want that to exist said about you?

Multitasking is a big culprit when it comes to people's inability to listen. For example, I'll often encounter people reading something on the Internet while someone is talking to them. I also encounter people trying to listen to someone while typing something on their computers or staring at their phones. These are common scenarios that occur in offices and personal lives almost every day. These behaviours clearly point a lack of respect on the part of the listener.This tells the speaker that they are less important than the work that the listener is doing, putting the speaker in an awful state of affairs.

When people talk, listen completely. About people never listen.

— Ernest Hemingway

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How to Be an Active Listener

• Focus on the speaker and not yourself. Continue your eyes and ears focused on the speaker without making them feel uncomfortable.
• If speaking on the telephone, concentrate by focusing at a particular spot and do not await around.
• Provide feedback on what the speaker has said.
• Utilise paraphrasing (repeating what the other person has said, but not verbatim) skills to empathize the speaker'southward needs.
• When there are people who talk a lot, they can politely be informed nigh the limited fourth dimension, and be requested to talk virtually their of import concerns (This applies when you have limited engagement times).
• Listen patiently to all concerns without interrupting and in the end do not forget to ask a customer if they take any questions for yous.
• Be patient when you look for responses by maintaining silence.
• Ever proceed an eye on the speaker's trunk language and the tone of their voice, considering these 2 behaviours speak a lot.
• Write down important information in the form of keywords on a piece of paper.
• Keep your emotions away from the situation.
• Do not leap to conclusions before completely listening.
• Ask the speaker to echo if you have not understood something.

Listening Well

Why Practice People Find it Hard to Listen?

Very few people have refined the ability to hear into the art of listening. People fail to listen for many reasons, including:

• Simply hearing what they expect or want to hear
• Not being open to new ideas
• Lacking understanding of some other's state of affairs
• Lack of empathy about how the other person feels
• Defective patience to sit down and mind
• Cocky-centeredness and egoism
• Tending to be defensive
• Spending a conversation planning what to say next instead of listening
• Rushing through everything and non wanting to sit down for a few minutes to mind to others
• Feeling bad-mannered or uncomfortable with something the speaker said

Well-nigh people do not listen with the intent to sympathise; they mind with the intent to reply.

— Stephen R. Covey

mindful.org

Why is Listening More Important than Hearing?

If y'all need to empathise the importance of listening, just recollect for a moment. When nosotros speak to someone, what practise we look them to do? How do nosotros await them to react? Treat others the aforementioned way y'all wish to be treated. Requite your best.

How do I Listen Better?

Seek starting time to sympathize, and so to exist understood.

— Stephen R. Covey

Listening is important because information technology helps you socialise and get along in a professional person surround. Yous know what is expected of yous, and yous are able to resolve issues by arriving at proficient decisions. Listening shows people that yous are interacting with them and that you capeesh and give importance to their thoughts and feelings. It helps you cooperate with other people and make decisions easily without any errors. It also shows that you are polite. Listeners understand meliorate and are more productive. People, in general, avoid bad listeners.

Also frequently we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest human activity of caring, all of which accept the potential to plow a life around.

— Leo Buscaglia

soc.northwestern.edu

Benefits of listening:

• Yous are appreciated if you listen with full concentration
• Attain amend results quicker
• Helps to build a amend relationship, be information technology professional or personal
• You gain more than customers or clients as you lot are genuinely interested to serve them
• Improves the quality of the company / organisation
• You lot make a difference in people's life and heed
• You get to know customers / clients ameliorate and empathize their needs
• Information technology helps you get into the very center of their issues / bug
• It helps to provide better service and produce better results
• Customer / client expectations are met
• Shows that we respect acknowledge and care for them
• It delights customers / clients and shows that we are empathetic
• You learn new information
• You tin bargain with people easily
• Everyone likes people who listen
• Helps you develop leadership and direction skills
• Helps one to be successful in life / career past performing up to their expectations
• Avoids misunderstandings and conflicts

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Constructive Listening Skills

The but similarity between hearing and listening is that you do both with the help of ears.

Listening is very important when it comes to customer service and other professions where you lot have to mind to people at all times. For example, doctors, nurses, occupational therapists, counselors, journalists, interviewers, teachers, tutors, advisers etc. About all professions require listening skills at some point or the other. In an role and home environment, we are around people who want to exist listened. It is always good to meliorate your listening skills and be a better listener and a better human.

This content is accurate and true to the best of the writer's cognition and is not meant to substitute for formal and individualized advice from a qualified professional.

Owen on March 27, 2017:

Do you have whatsoever credentials which would make you lot a reliable source on this data? I am using it in a research paper and need to make sure its reliable. Thanks

Aindriya Marketing Solutions Pvt Ltd from kochi on November 02, 2016:

Really wonderful.I learned a lot.

edupedia publications on October 05, 2016:

Thank you lot Ivan. Listening is an art. We need to learn.

aymen soudani on October 03, 2016:

Great information , really yous have keen Difference Between Hearing and Listening

Great hub . Thanks

Graham Gifford from New Hamphire on September 19, 2016:

This topic never gets former, truly. I think that you did an fantabulous job of cover the many angles of this very of import distinction. Hemmingway'south quote has e'er been 1 of my favorites. Nigh people do not listen. They only await until it is their "time" to speak. We would learn then much more than from people if nosotros were agile listeners. Thank you.

livingsta (author) from U.k. on August 24, 2016:

Dear Educatee, I am pleased that you found this information helpful. Yes, you can cite the tabular array and the source should be the link of the article page. I am non sure of what information you have been requested to add to the References department. If you have whatever questions, delight do not hesitate to contact me.

livingsta (author) from United Kingdom on August 24, 2016:

Hello CYong, I can't agree less with your view. This is so true and I come across this very often in my personal and piece of work life and it is sad. Thank you for stopping past and sharing your thoughts on this.

Educatee on July 28, 2016:

Dear author, the article is very useful and the table with contrasts between hearing and listening is first-class! Could yous, please, tell me if there is a possibility to cite the table in a thesis and what would the source be? Cheers very much!

Jocelyn Guo on July xviii, 2016:

sometimes we need listening the customers what is need ,especial in custom industry, nosotros need the more information from the customer and their request ,and so could produce the nice jewelry shop showcase for customer.

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Ced Yong from Asia on July xv, 2016:

Fantastic hub. This is one area that way, way likewise many client service people insist on ignoring.

mohammed karjat on May 26, 2016:

Sometimes it happens that in that location a more than i person talking and y'all are hearing the voices of them all. Nevertheless, if you similar someones talk, you lot listen to him carefully from them all and give all your attention to him.

livingsta (author) from United kingdom on March 22, 2016:

Hi letstalkabouteduc, how distressing, simply truthful. We take to pay to heed these days. Only if people understood the importance of listening! Thank you for stopping by and sharing your thoughts and experience. Have a bang-up week alee :-)

livingsta (author) from United Kingdom on March 22, 2016:

Hello Aesta1,

Thank you lot for stopping by. I am glad that yous found this useful. Have a lovely week ahead :-)

livingsta (author) from Uk on March 22, 2016:

Hello Samuel Smart, so truthful right? If only people listened, this world would be a improve place in many ways. Give thanks you for stopping past and voicing your thoughts. Have a neat week ahead! :-)

livingsta (writer) from United Kingdom on March 22, 2016:

How-do-you-do Dhimanreena, how truthful. I hold to what you say. I am glad that y'all plant this hub interesting :-)

livingsta (author) from United Kingdom on March 22, 2016:

Hello Loyal99,

Give thanks you for reading and sharing your thoughts and approach. I am glad that y'all liked information technology. Take a great week :-)

livingsta (author) from United kingdom on March 22, 2016:

Hi Surveyequipment, so true. I completely concur with you. There aren't many people nowadays who actually listen and it is sorry. Thank you for stopping by and sharing your thoughts. Have a great calendar week :-)

livingsta (writer) from United Kingdom on January 06, 2016:

Hi Jasmine, thanks :)

livingsta (author) from United Kingdom on Jan 06, 2016:

How-do-you-do Ihsan ullah, thank you and so much. Glad that you establish this useful. All the all-time! :)

livingsta (author) from United Kingdom on January 06, 2016:

Hello Tahiraahsan, thank you so much. All the all-time! :)

livingsta (writer) from United kingdom on January 06, 2016:

Hello Peta Thou, wow, thank you so much. Thanks also for letting me know. Sure fabricated my solar day! All the best :)

livingsta (author) from United Kingdom on January 06, 2016:

Hello Sahlabi, thank you then much. I am pleased that this helped you lot. All the best! :)

livingsta (writer) from United Kingdom on January 06, 2016:

Hello Mikel Isuacilq, yous're welcome. Thanks for your appreciation! :)

livingsta (writer) from Britain on January 06, 2016:

Hello Charmaine, thank you so much. All the best! :)

jasmine on November 02, 2015:

that is weard but entertaning

ihsan ullah on October 05, 2015:

very informative and accurate information

tahiraahsan on August 22, 2015:

glad it was informatic

Rich Sale from Sandy on July 29, 2015:

Great hub - just wish a few more would read and practice this.

Loyal99 on July 27, 2015:

Great Read , very helpful .

You have given all the relevant information . Loyale' follows the aforementioned arroyo – By thinking from other'southward perspective and changing your view, yous are already ahead of the game.

Reena Dhiman on July fifteen, 2015:

Thanks for sharing expert piece of info nigh listening and hearing skills. " A adept listener is always a good speaker " So. Always strive to be a good listener then you are a good speaker.

Samuel Smart from Usa on June 22, 2015:

This is a wonderful article. No wonder this earth is in a mess. People don't listen to something that could exist valuable to them. Instead, they insist to go their own ways.

Peta 1000 on June 22, 2015:

Thanks for the interesting piece. My teacher urged us to read here.

McKenna Meyers on June twenty, 2015:

Nifty reminders for us all that listening takes effort and focus. I had a terrible misunderstanding at piece of work last twelvemonth considering my boss had heard me but hadn't listened to me. She hadn't picked up on how upset I was and how I was set to quit. It means and then much to me when someone stops what she's doing and gives me 100 percent of her attention. That'due south so rare these days unless you lot're paying a therapist!

Mary Norton from Ontario, Canada on June twenty, 2015:

You have given united states of america a very comprehensive hub on listening. You take hit the key points.

sahlabi on Apr 12, 2015:

Very good page.explainations are vert easy to understood because of simple language.

I like information technology more......

Mikel Isuacilq on November 07, 2014:

Excellent, informative article. Well researched. Thanks.

Charmaine on March 12, 2014:

Wow .. great chore. Was interesting to read and sentinel videos. Very helpful.

livingsta (author) from United Kingdom on June 07, 2013:

Hi Uav, give thanks you. I'yard pleased that yous found this useful!

Uav on June 07, 2013:

good information sharing i promise y'all more new data serve and write the hub

livingsta (writer) from United Kingdom on May 31, 2013:

Hi DFW TEEN Vocalization, thank you for reading. I am glad that you found this interesting. Have a good weekend!

DFW TEEN VOICE from Richardson, Texas on May 31, 2013:

Y'all took your time and got your bespeak a cantankerous! Enjoyed reading!Success!

livingsta (writer) from United Kingdom on Apr thirty, 2013:

@Cantyouhearmescream, yous're funny :D

Cat from New York on Apr 29, 2013:

Shucks, ran out of ink! Just kidding. :-)

You accept a practiced week too!

livingsta (author) from United Kingdom on April 29, 2013:

Hi Cantyouhearmescream, thank you for reading and sharing your thoughts and feel. I totally agree with you lot and empathise how upsetting it is when nosotros accept the time to talk something really important and information technology gets ignored. Cheers and then much for the votes!

P.S: You can print this and hang, but it is a pretty long one though :-)

Take care and have a proficient week!

Cat from New York on April 29, 2013:

livingsta,

Tin can I print this out and hang information technology on my refrigerator? Gosh, I am always begging the question "Are you listening to me"? Y'all know what response I get? "I don't accept to be looking at you lot to be listening to you"! Yes, yeah actually you do. It'due south funny how I can have a xx minute conversation most something that in a few days will warrant a "I didn't know anything nigh it." Funny, because I had a 20 infinitesimal conversation about information technology. The thing is, who wants to waste their breath talking if no one is listening?

What you lot said most music I constitute true as well. I'll have heard a song dozens of times and perchance even sang along with the chorus. Then one day, maybe past myself in the motorcar... I'll first crying over the song because I really "listened" to it for the first time. It's astonishing.

Great hub; voted upward and crawly!

livingsta (author) from United kingdom of great britain and northern ireland on Apr 28, 2013:

Hi Paul, thank you so much for reading and sharing your experience and ideas. Yep, active listening is very of import both in personal and professional context. I exercise understand what you say. When you lot do non get to see the person, you cannot detect their body language and estimation in these situations are done best with lots of experience and do. Cheers for the votes and share. Have a not bad week ahead!

Paul Richard Kuehn from Udorn City, Thailand on Apr 28, 2013:

livingsta,

This is a very interesting and useful hub. You lot certainly have covered well the differences betwixt hearing and listening, and what information technology takes to be a good listener. When I was younger I used to transcribe and interpret strange language recorded telephone conversations. Active listening was very important here and I didn't have the benefit of observing body linguistic communication. One of the things that helped me with this listening was knowing something about the people who were talking and their subjects of conversation. If you lot have this knowledge, it is much easier to predict what people are going to say. Voted upward and sharing with followers.

livingsta (author) from United Kingdom on March 08, 2013:

Hi Pstraubie, Cheers then much. I am glad you liked information technology. Thanks for your appreciation, votes and share. Have a peachy weekend. Sending Angels your style :-)

Patricia Scott from North Central Florida on March 08, 2013:

Y'all are so right---hearing what someone is maxim is quite different and that deviation can make the difference in agreement. I used to tell my students when I was pedagogy to be active listeners and we practiced what that meant.

Thank yous for sharing this....much valuable information here. Voted up

and shared.

Sending Angels your way this morning time :) ps

livingsta (author) from Great britain on Feb 27, 2013:

Howdy L.L.Woodard, y'all are correct. People have lost this even in their personal lives, which is and so sad. Give thanks you for your appreciation, vote and share. Have a skilful day!

L.L. Woodard from Oklahoma Urban center on February 26, 2013:

A proficient listener is hard to find, equally you've pointed out. Listening is both a skill and an art; if information technology's something you can primary you've increased your worth ten-fold.

Smashing hub; voted up and Shared.

livingsta (author) from United kingdom of great britain and northern ireland on February 26, 2013:

You're right Au Fait. Sometimes listening alone could have sorted out so many bug. Thank you for reading and writing your thoughts. Thank you for the votes as well. Y'all have a good rest of the week :-)

C E Clark from North Texas on February 24, 2013:

You are so right in that listening is the more than important activity then few people take the time to practice it. As the world becomes more hectic, people listen even less, preoccupied with their own issues and problems, notwithstanding so many problems are created by not listening, and and then many bug could be avoided or resolved just by listening. A great message and I hope everyone will read this hub and accept it to centre. Voted upward!

livingsta (author) from United Kingdom on February 21, 2013:

Cheers Billybuc, aye, so truthful. I see not many people around who really care to heed. Thank you for reading and sharing your thoughts!

Beak Holland from Olympia, WA on Feb 20, 2013:

I love the message hither. It seems to me that listening is a lost art in the world today. It takes so little effort and yet and then few practice it. I hope this is read past many.

livingsta (author) from Uk on February 09, 2013:

Thank you Teaches12345. Yes there is a huge difference. I could relate to and then many instances while writing this hub. Thank you for reading and voting. Have a good residual of the weekend :-)

Dianna Mendez on February 09, 2013:

I voted this i up and useful. I know that I tin can use this when teaching my next speech form. At that place is such a big difference between listening and hearing.

Kenneth Avery on February 05, 2013:

Dear Friend, Livingsta . . .same for yous. Accept care besides and be safe.

livingsta (author) from Uk on February 05, 2013:

Hi Dear Kenneth,

Yous make me smiling. Give thanks you lot and have care. :)

Blessings

Kenneth Avery on Feb 05, 2013:

Dearest Livingsta,

You are welcome, my Honey friend. Someday. When you are called away to help someone in demand, do not get tangled in your lariat. :)

livingsta (writer) from United kingdom of great britain and northern ireland on February 05, 2013:

@Kenneth, thank you :-)

Kenneth Avery from Hamilton, Alabama on Feb 04, 2013:

@ Livingsta,

8:48 p.m., cdst,

I will. You likewise, Wonder Adult female . . .oops, sorry.

livingsta (author) from United kingdom of great britain and northern ireland on February 04, 2013:

Honey Kenneth,

Thank you so much for taking the fourth dimension to read and share your thoughts. Oh please do not apologise. I practise understand and I am so happy that you took time out of all that'south going on and saturday downward to read my hub. You know this makes me even more happy.

Thank yous for the votes and for your wonderful friendship.

Accept care. :-)

Kenneth Avery from Hamilton, Alabama on February 04, 2013:

3:47 p.1000., cdst

February iv

Dear Livingsta,

Amazing hub--text, grahics, lay-out and bulletin, all EXCELLENT! Voted upwards and all across. I loved this.

I sincerely apologize for taking so long in getting past here. I have been sicker than usual, and well, that's why. I am then sorry.

Keep up this slap-up writing and yes, at times, even me, "Superman," has to have his Super Hearing tweaked at the Fortess of Solitude, my hole-and-corner hang-out in Antarctica, where I go to be alone.

Thanks, Livingsta, for your talent, friendship and following.

Go on it up. :)

rvsrinivasan on Feb 03, 2013:

Thank you Ivan. Listening is an art. We need to learn.

livingsta (author) from U.k. on February 03, 2013:

Thank you Vinaya. Glad it was useful in some way. Have a great calendar week ahead!

Vinaya Ghimire from Nepal on February 03, 2013:

As a not-native speaker, English language words confuse me all the time. Though I had some idea, I did not know the difference in details. Cheers for sharing.

livingsta (author) from United kingdom of great britain and northern ireland on February 02, 2013:

Thank you Ivan, glad information technology was useful!

Ivan Ivanov from Plovdiv on February 02, 2013:

Actually detailed hub. I learned a lot! :)

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